FAQs
Frequently Asked Questions
Common Questions
1. How exactly do you work and what is your commission rate?
Our business model depends on the project scope. We work either on a commission basis, a service fee basis, or through supplier agreements. All costs are disclosed transparently before any order is placed.
2. Do we purchase directly from the factory or through your company?
In most cases, customers purchase directly from the manufacturer. We manage sourcing, negotiations, coordination, and project follow-up on your behalf.
3. Do you have exclusive agreements with any manufacturers?
No. We remain independent and select suppliers based on our clients' needs, budget, and project requirements.
4. Who manages warranty and spare parts processes?
Warranty coverage is provided by the manufacturer. We assist our clients in coordinating warranty claims, technical support, and spare parts sourcing.
5. Do the products have the required certifications for international markets?
Certification availability depends on the product category and manufacturer. We help clients verify compliance requirements before purchasing.
6. Can you perform quality control and inspections before shipment?
Yes. We can arrange factory inspections, quality control checks, and shipment verification before goods leave the manufacturer.
7. What is the average production and delivery time?
Lead times vary depending on product type, order volume, and production schedules.
8. What are the minimum order quantities required by manufacturers?
MOQ requirements vary by manufacturer and product category. We always try to negotiate the most flexible terms possible.
9. Have you worked with international customers before?
Yes. We support sourcing and export projects for customers in various international markets.
10. What kind of after-sales support do you provide?
We assist with communication, spare parts sourcing, warranty coordination, logistics follow-up, and supplier support whenever needed.
Services Questions
11. Can you manufacture products under our brand?
Yes. We can support OEM, private label, customized branding, packaging, and product development projects.
12. Can you send us a list of manufacturers you work with?
We can recommend suitable manufacturers based on your project requirements. Certain supplier information may be shared after project discussions.
13. What are the advantages of working with you instead of contacting factories directly?
We save you time, reduce sourcing risks, negotiate pricing, manage supplier communication, coordinate logistics, perform quality control, and simplify the entire procurement process.
14. Can you consolidate products from multiple factories into one shipment?
Yes. We can coordinate consolidation services to reduce shipping costs and simplify logistics.
15. Can you arrange sea, air, road, or multimodal transportation?
Yes. We work with logistics partners to obtain competitive freight quotations and organize international shipments worldwide.
16. Can you assist with export documents and customs procedures?
Yes. We support the preparation and coordination of export documentation and shipping paperwork required for international trade.
17. Can you develop customized products based on our specifications?
Yes. We can work with manufacturers to develop customized products, packaging, branding, and technical specifications.
18. How do you select the manufacturers you work with?
We evaluate suppliers based on production capability, quality standards, reliability, export experience, and overall project suitability.
19. Can you source products from multiple industries?
Yes. We work with manufacturers across various industries and tailor our sourcing solutions to each client's requirements.
20. How do you ensure transparency throughout the sourcing process?
We provide regular updates, clear communication, documented quotations, and full visibility throughout procurement, production, and logistics stages.
Didn’t Find the Answer? Ask us Questions
Call us directly, submit a sample or email us!